“We are happy to accept returns and exchanges within 30 days of your purchase. Please contact our customer service team for a return authorization number and instructions on how to proceed. All items must be in their original condition and packaging, with all tags attached. Refunds will be issued to the original form of payment. Shipping costs will not be refunded. Exchanges will be processed as a new order and shipping fees will apply.” Please allow 7 to 10 business days to when your order arrive to be process. Also, any items that was sold on sale will not be refunded or exchange. You can contact Customer service via email Ninestrands@gmail.com for more information.